1.0Thinklusionhttps://thinklusion.webs.uvigo.es/en/thinklusionhttps://thinklusion.webs.uvigo.es/en/author/thinklusion/rich600338<blockquote class="wp-embedded-content" data-secret="Dhz0GAAGKT"><a href="https://thinklusion.webs.uvigo.es/en/models/02-aisha/">02 – Aisha</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://thinklusion.webs.uvigo.es/en/models/02-aisha/embed/#?secret=Dhz0GAAGKT" width="600" height="338" title="“02 – Aisha” — Thinklusion" data-secret="Dhz0GAAGKT" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(c,d){"use strict";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(/[^a-zA-Z0-9]/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),n=d.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),o=new RegExp("^https?:$","i"),l=0;l<n.length;l++)n[l].style.display="none";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute("style"),"height"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if("link"===t.message)if(s=d.createElement("a"),a=d.createElement("a"),s.href=r.getAttribute("src"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener("message",c.wp.receiveEmbedMessage,!1),d.addEventListener("DOMContentLoaded",t,!1),c.addEventListener("load",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf("MSIE 10"),a=!!navigator.userAgent.match(/Trident.*rv:11\./),i=d.querySelectorAll("iframe.wp-embedded-content"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute("data-secret")))r=Math.random().toString(36).substr(2,10),t.src+="#?secret="+r,t.setAttribute("data-secret",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute("security"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:"ready",secret:r},"*")}}}}(window,document); </script> 02 – Aisha Inclusive leadership and employment Aisha comes from Nigeria. She is 50 years old, speaks English and works in a garment factory. Her main weaknesses are a poor academic background, as well as cultural barriers and lack of resources to resolve bureaucratic issues (requesting documents, knowledge of her rights…). All this results in a great feeling of helplessness and dependence on other people in order to solve the many formalities required by an increasingly bureaucratized society. In her favor, her life itinerary has endowed her with a high capacity for adaptation and resilience to face adversity. Empathize Put on the other person’s shoes and walk around in them for a while! This phase is oriented towards sharing and understanding Aisha’s feelings and needs in order to help her in her growth and problem solving process. In addition, it is intended to evaluate the initial level of the competencies to be developed during the Design Thinking (DT) process. Timing Session 1. Empathic interview Session 2. Qualitative analysis and evaluation thermometers Session 3. Initial evaluation tests In order to get to know Aisha better and help her through this process, the educator uses an Empathic interview , sharing questions such as: What responsibilities require most of your time during the workday; What is your opinion about the role of migrant women in the labor market in this country; Have you experienced situations of injustice at work? The information obtained is organized by the educator on the basis of a Qualitative analysis obtaining valuable data: Information about your job position: time in the position, degree of satisfaction, work performed and working hours. Difficulties encountered in the host country: language barriers, lack of knowledge of their rights and duties as workers. Short and long term goals: possibility of promotion in your job position. In order to evaluate if the openness shown by Aisha has been ample, if the time spent has been sufficient, as well as, if the degree of satisfaction with the information obtained is adequate, the educator evaluates this phase using the Evaluation thermometers . Educator Opening 4 Time spent 4 Satisfaction 4 The evaluation carried out shows satisfactory levels (scores above 3 out of 5 points in all the thermometers) in terms of the degree of empathy and knowledge achieved between Aisha and the educator, which advises promotion to the next phase of the DT process. Once Aisha and the educator have achieved an adequate level of empathy, it is time to proceed with the initial competency assessment. The evaluation instruments used are: the Test of Creative Imagination for Adults ( PIC-A ), the CREA test and an adaptation of the Development of Basic Employability Competencies situational test ( DCBE ). The information gathered will be useful to evaluate at the end of the process if the DT methodology has promoted improvements that favor greater autonomy and empowerment in Aisha. The results of the initial assessment indicate a considerable number of multiple responses that refer to the same category in a given situation. In addition, Aisha presents difficulties in questioning different problems. Low scores are obtained for perseverance and self-organization, while their teamwork skills stand out. Define What are your day-to-day challenges? Define them and prioritize them to begin to address them. This phase is aimed at improving Aisha’s ability to identify her problems and needs, define them concretely and decide where to start. Timing Session 4. Definition and prioritization of challenges Session 5. Evaluation thermometers To help Aisha explore her needs in relation to different personal dimensions, she uses the Needs Roulette is used . In this way, with the guidance of the educator, Aisha is able to systematically explore and identify different needs, defining them in a concrete and operative way by using the Definition formula (Description of the person + NEEDS + need + WHY + personal situation): Challenge 1 Aisha NEEDS to meet people at work BECAUSE she wants to create an association of immigrant women. Challenge 2 Aisha NEEDS to get a salary increase BECAUSE she wants to increase her standard of living. Challenge 3 Aisha NEEDS to complete the bureaucratic procedures required in her job efficiently BECAUSE she wants to achieve her goals as an employee. Aisha must now prioritize her needs and identify the first challenge she wants to address. To this end, the educator presents and explains different criteria: the time frame for its achievement (short, medium or long term), its level of difficulty (easy, medium or difficult), the degree to which he/she believes he/she can meet the challenge (expectations of success) and the locus of control (if the resolution of the problem depends solely on him/herself, depends on other people or is mixed). Two tools are used for the application of these criteria: the Axis of evaluations, to classify the ideas according to their difficulty and temporality and the Analogical scales which assess expectations of success and locus of control. Aisha decides to solve in the first instance the Challenge 3 Although he considers it to be of medium difficulty, he believes that with a manageable level of effort he could solve it in the short term. She therefore finds it particularly motivating and recognizes that she is fundamentally dependent on herself. At the end of this phase, the Evaluation thermometersThe assessments, evaluated by both Aisha and the educator, facilitate reflection on improving Aisha’s abilities to explore her needs, define them concretely, and prioritize them in order to decide where to start. The educator explains to Aisha the self-assessment process and the indicators used. Aisha Specific definition/requirements operation 3 Identification of different needs 3 Decision making adequate/motivating 4 Educator Specific definition/requirements operation 3 Identification of different needs 3 Decision making adequate/motivating 4 The results obtained are satisfactory (scores in all thermometers equal to or higher than 3 out of 5 points), obtaining the highest scores in decision making and identification of needs, making possible the promotion to the next phase of ideation. Ideate The creative phase par excellence begins.https://thinklusion.webs.uvigo.es/wp-content/uploads/2022/12/Thinklusion-Modelos-Fases-Empatizar.png